Health

Health

IMPHELO HELPLINE or Health Information Helpline (HIHL) is a health contact centre that aims to reduce the minor ailment load on the public health system. At the cost of a phone call, any citizen can render medical information and advice, avail counseling services, request directory information, or lodge a service complaint against any public health facility. Qualified and trained paramedics, counselors, and doctors utilize HMRI’s cutting-edge software to triage callers. Medically validated algorithms and disease summaries provide paramedics and doctors with the support to drive this high level of standardized care forward.

PROJECT EXPLAINED

IDENTIFYING THE NEED

People living in the rural and deep rural areas have complex social and medical needs. Many of them have multiple conditions, and have unstable living conditions. When they require medical attention the first line of help is at the clinic which might be five to ten kilometers away, and because of lack of public transport they have to walk. After spending the best part of the day they realize that what they were worrying about- was only a minor ailment that could have been managed if they could get advice immediately. May be with just a phone call and right advice.

THE SOLUTION

•       What is required is a solution that can meet their specific and unique circumstances.

•       Low-income patients have specific challenges, and eHealth is seen as part of the solution.

•       Even though many lack permanent housing, are homeless or live in shelters, and because of the mobile   penetration in South Africa every person has got a mobile phone (some even have two) and they text

and use voice mail.

•       Some of these, like medication support, are already in place in some countries, but are often small-scale initiatives.

•       Adding other solutions can help to expand the impact. Remote tracking tools can help healthcare teams know and act promptly to new and changing clinical issues.

•       The project we have in mind is to provide access to medical advice in emergency and non emergency situations.

INTRODUCING THE CONCEPT

•       A community based not for profit project to support the community living in rural South Africa. “Impilo Health information Helpline”

•       The citizens can call a toll free number and we proposes to render medical information and advice, avail counselling services, request directory information, or lodge a service complaint against any public health facility-which can be forwarded to the Provincial Ombudsperson to investigate further.

•       Impilo Health Information Helpline (IHIH) will be a health contact centre that aims to reduce the minor ailment load on the public health system. The call centre will be manned by qualified and trained paramedics who will be able to triage callers and direct them to nurses, psychologist’s counsellors and or doctors.

•       They will be made available round the clock to give advice on common areas of concern including clinical, psychological and public health issues. Medically validated algorithms and disease summaries provide paramedics with the support to drive this high level of standardized care forward.

IMPHILO HEALTH INFORMATION HELPLINE

•       IHIH is a non-profit organization based in Durban, created as a separate division of PPR Education that endeavors towards making healthcare accessible, affordable and available to all segments of the population of South Africa, especially those most vulnerable.

•       In order to achieve this goal, IHIH leverages cutting edge information and communication technologies to cut costs without compromising quality as well as public-private partnerships to scale its solutions throughout South Africa and beyond.

•       IHIH envisions a future in which all vulnerable groups have the necessary information to make informed decisions regarding their health and affordable, available and accessible high quality health infrastructure to support the realization of those decisions.

IHIH MODEL

–      IHIH will continuously keep improving both access to healthcare and its effectiveness by providing significant, holistic vehicles to the community to improve both quality of life and effectiveness of medical help!

–      Accordingly, IHIH is built to ensure ‘access’ is never an obstacle to receiving quality healthcare.

–      It supports the philosophy that providers should be able to intelligently use information provided, while technology should systematically and simply gather and display data.

–      It seeks to show each user exactly what he or she wants to know, in exactly the format that best suits individual work flow.

–      It displays facts and trends intuitively, to facilitate data interpretation and clinical decision-making.

ADVANTAGE OF IHIH MODEL:

IHIH model removes shortcomings in the existing healthcare infrastructure:

1.     Availability to large sections of population

2.     Accessibility (available primary care currently not within readily accessible distance)

3.     Scalability (Increase population coverage without linear increase in spend)

4.     Affordability (A small fraction of existing spend in Capex and Opex)

OPPORTUNITIES FOR  eHEALTH TO IMPROVE THEIR CARE

–      Providing consistent contact to communicate and monitor their conditions

–      Co-ordinated care that avoids fragmented care from different providers

–      Helping to manage and comply with complex medication regimens

–      Digital tools designed track medication adherence could make this easier

–      Proactively, managing health needs instead of reacting.

–      IHIH will continuously keep improving both access to healthcare and its effectiveness by providing significant, holistic vehicles to the community to improve both quality of life and effectiveness of medical help!

–      Accordingly, IHIH is built to ensure ‘access’ is never an obstacle to receiving quality healthcare.

–      It supports the philosophy that providers should be able to intelligently use information provided, while technology should systematically and simply gather and display data.

–      It seeks to show each user exactly what he or she wants to know, in exactly the format that best suits individual work flow.

–      It displays facts and trends intuitively, to facilitate data interpretation and clinical decision-making.